Terms and Conditions – Sale of Goods

Terms & Conditions

By using this website you agree to be bound by these conditions. If you do not agree with them, you are not authorised to use the website.


Links to/from External Sites

This site may contain links to third party websites that are not owned and operated by us. These links are provided for your convenience only and:

  • we make no representations or warranties, and have no responsibility or liability for, those websites;
  • these links do not indicate, expressly or impliedly, that we endorse those websites or any individuals, businesses, products or services that are promoted or provided at those websites. Nor do we warrant that material on linked sites is free of any computer virus, defects or infringements.

You should carefully review the privacy policies and conditions of use for those websites.

Links to All websites of “www.achievebestpractice.com.au” and its partners are permitted, provided the full html page is loaded. Links to individual graphics or to areas that are considered “security areas” that bypass any security protection or password protect that Achieve Best Practice establishes are expressly prohibited. If you wish to use a graphic to link to this site please contact us.



All goods supplied are covered by the Manufacturers Warranty. Please enquire for specific products.



We cannot guarantee any file, data or program available for download from this site (or any linked website) is free of viruses and you assume the risk of any damage to your computer as a result of using this site.



We may use cookies to gather data in relation to this site and you consent to us doing so (although you may be able to disable cookies on your web browser).


Contact Us

If you have any queries or questions regarding Achieve Best Practice’s terms and conditions or any other matters please do not hesitate to contact us.


Amendment to these terms and conditions

We reserve the right to amend these terms and conditions from time to time. Amendments will be effective immediately upon notification at this site. By continuing to use this site following such notification, you agree to be bound by the terms and conditions as amended.



All websites of “www.achievebestpractice.com.au” and its partners and the logo are the property of Achieve Best Practice (ABN 80122571797) and cannot be used or reproduced without authorisation by Achieve Best Practice


Conditions of Sale

To purchase goods from All websites of “www.achievebestpractice.com.au” and its partners you must be at least 18 years of age. Achieve Best Practice bares no responsibility for under age persons ordering from our site without guardian supervision. By accepting these Terms and Conditions you acknowledge that you are over the age of eighteen (18) years. Should Achieve Best Practice suffer any damage or other losses as a result of a transaction entered into by a minor, Achieve Best Practice reserves the right to seek compensation for such losses from the parents or guardians of the minor who caused any order(s) to be placed with Achieve Best Practice.


Your Account

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at sales@achievebestpractice.com.au


Placing your order

You may place an Order by adding items to your shopping cart at All websites of “www.achievebestpractice.com.au” and its partners and clicking the “Submit My Order” button. When you place your Order, we will issue you with a Sales Order Number. We will do this by email. By placing an Order, you make an offer to us to purchase the Products you have selected based on these Terms and Conditions. Information contained on the Achieve Best Practice website constitutes an invitation to treat. No information on our website constitutes or should be deemed as an offer by us to supply any Products; however Achieve Best Practice will make every effort to supply Products to you. We will notify you that your order is being processed by sending you an Order Confirmation and tax invoice via email; however, we do not formally accept your offer until your order has passed our internal validation procedures for verifying the bona fides of each order placed, for the purpose of preventing credit card or payment fraud. Achieve Best Practice and it affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. We will confirm acceptance of your order when we send you an email confirming shipment of the goods you have ordered. If we cannot process or accept your Order after payment is received we will contact you by email or telephone.


Payment Types and Processing

All websites of “www.achievebestpractice.com.au” and its partners accepts the following forms of payment:

  • PayPal
  • Poli
  • Visa Card
  • Master Card
  • American Express. Please note a 2% surcharge applies to all American Express Transactions

By submitting your payment details to Achieve Best Practice you are giving us the authority to charge your credit card or nominated account, the invoiced amount. Your order will be processed once you have clicked the “Submit My Order” button in the check out area of our site.

If you place an order on the weekend or a public holiday it will not be processed until the next business day. While All websites of “www.achievebestpractice.com.au” and its partners’ online trading hours are 24/7 the Achieve Best Practice office hours are 9am to 4 pm Monday to Thursday, 9am to 12 noon Friday (Excluding any Qld or National Public Holidays.)

Achieve Best Practice will accept no responsibility for any losses directly or indirectly suffered by a customer whose credit card is fraudulently used in an unauthorised manner.



While our website shows both the GST inclusive and exclusive prices for different customer and business needs, ultimately all pricing on All websites of “www.achievebestpractice.com.au” and its partners includes GST.



All pricing and transactions on the Achieve Best Practice site are in Australian Dollars ($AUD) only.


Supply of your Products

Subject to these Terms and Conditions, we will supply to you the Products indicated on your Order Confirmation. A tracking number for your order will be available for you. Please contact us if you wish to receive these details.


Shipping and Handling

Achieve Best Practice use a number of different shipping methods depending on the purchased items. Delivery times can differ depending on the state and location you live in. Most orders will be shipped from our distribution centre in Melbourne within 2 business days of payment being received as clear funds and processed. Payment must be received before shipping. Special circumstances apply should Achieve Best Practice not be able to supply stock within an order due to items being out of stock or order in items only.

Estimated Australia Wide Shipping Times: 7-10 days

These times are an estimate only. Any discrepancy in the delivery timeframe does not entitle the customer to cancel any order or refuse to accept delivery of any order.


Delivery Timeframe

Delivery of electronic products is usually instant, however in periods of high demand please allow for up to 24 hours.


Goods Damaged in Transit

Achieve Best Practice takes all care to ensure that products are transported and kept safe at all times. However, sometimes the unexpected can happen and a product can be damaged in transit. It is very important that if you receive an item that has been damaged during shipping, that you notify Achieve Best Practice in writing within 7 days of receiving the goods. If Achieve Best Practice are not notified by writing within 7 days after you receive the damaged goods a claim will not be considered.


Disposal of Goods

Please do not dispose of a faulty or damaged product unless you have received instructions from Achieve Best Practice to do so. When a refund, credit or exchange is given, the product becomes the property of Achieve Best Practice If you dispose of this product without the authorisation from Achieve Best Practice you will be liable for any associated costs.


Unable to fulfil an Order

If for some unforeseen circumstances we are not able to complete an order, a customer service representative will contact you within 2 business days and will advise you of the ETA of the goods you have ordered. The goods will be shipped to you at the earliest possible time. If this option is unsuitable then please contact us and we will be happy to provide you with a full refund on any delayed order. If an item was marked “Order in Item” a customer service representative will contact you with the ETA for that item.


Force Majeure

Achieve Best Practice shall not be liable for losses, costs, damages and/or expenses suffered by the customer as a result of any delay or failure by Allens to supply goods where such a delay or failure is due to any cause or circumstance beyond the control of Allens.


Claims or Requests for Credits

If you receive your product and it is faulty, differently described to what was invoiced, or doesn’t do what it is supposed to do, please contact us to arrange a replacement, store credit or a full refund within 7 days of purchase. What option of return will be completely up to you, unless for some reason we cannot offer a replacement item because of out of stock items. A customer service representative will issue you with a Return Goods Authorisation form which you will need to affix to the return packing carton or envelope. For all returns you must have a proof of purchase such as your invoice.

If you wish to return an item that is not part of our stocked line or that was marked as an “Order in Item” on our website a 15% Restocking Fee and all associated freight costs for delivery in both directions will apply.


What if I want to Cancel or Vary my Order?

If your order has been processed and you wish to vary or cancel it please contact us via phone or email ASAP to check the status and progress of your order. If the items have been posted already you will need to cover the costs of delivering the items back to Achieve Best Practice and any addition costs incurred to make a variation. This charge may vary.


Correction of Errors or Discrepancies

Whilst Achieve Best Practice makes every effort possible to keep our site accurate and up to date, mistakes can happen. Achieve Best Practice reserves the right to change any errors with pricing, quantity’s, descriptions, discrepancies at it’s discretion without any prior notification.


Terms and Conditions – Code of Practice

Mission Statement and Organisational Objectives

To provide quality, up to the minute, training by using modern methods and competent Trainers with Industry experience to meet the needs of our clients in construction and allied industries.

Access and Equity policy

“Achieve Best Practice” ensures persons seeking enrolment in our accredited programs are treated equitably.  Candidates are selected on the basis of their skills, aptitude and relevant qualifications including life experience.  In order that people derive maximum benefit from accredited programs, they are also selected on the basis of their ability to fulfil the program entry requirements. This may include assessment for the purpose of identifying language, literacy and numeracy difficulties.  “Achieve Best Practice” provides language, literacy and numeracy assistance when required.

“Achieve Best Practice” and its staff promote a learning environment that is free from discrimination and harassment including unsolicited approaches, comments or physical contact of a sexual nature, victimisation, bullying and racial vilification.

“Achieve Best Practice” and its staff are committed to supporting full access to the organisation’s range of services and employment opportunities by people from disadvantaged groups.  This includes those disadvantaged socially, geographically, educationally, physically and intellectually, racially or by gender.

Accredited program application

All applicants are provided with the following information prior to enrolment to enable them to make an informed choice:

  • accredited program information including content and vocational outcomes
  • accredited program timetable including orientation session
  • fees and charges
  • entry requirements
  • application form
  • Refer to website for Code of Practice and onsite handbook 

Entry requirements

Entry requirements if applicable will be advised to clients.

Client enrolment

Applications are processed in order of receipt by “Achieve Best Practice”.  Applicants will be contacted for an interview appointment.  The interview will assess applicant’s ability to fulfil the entry requirements.  Appointments will only be required for Courses that extend for two weeks or more (e.g. traineeships).

Upon acceptance of their application, applicants receive a confirmation letter detailing fees due, pre-reading material and details of accredited program textbooks.  Accredited program textbooks must be purchased prior to the commencement of the program.  Courses with duration of two weeks or less, students will be referred to our website for details.

Client orientation

A client orientation session will be held prior as part of any training session:

  • introductions to trainers, staff and other clients
  • facilities equipment and resources
  • accredited program timetable
  • flexible learning and assessment strategies
  • organisational policies and procedures (e.g. WH&S, Complaints and Appeals, RPL, etc.)
  • client support and welfare services
  • question and answer session

Fee Policy

To secure their place, successful applicants must pay a deposit (not exceeding $1,000 per student) 14 days prior to the commencement of the course. Balance of fees to total maximum of $2,500 per student, payable 7 days prior to course. Those persons with an approved credit facility must issue a purchase order at the time of booking.  Payment must be received in accordance with the credit agreement or future services may be suspended.  Non-payment or late payment is sufficient grounds to withhold “Certificates of Attainment” until payment is received.

Payment by instalment is at the discretion of Chief Executive Officer.

Fees paid in advance (more than 7 days) are held in an account to cover expenses for each training program.

Refund policy

A fee refund is given if the client cancels 14 days before commencement of the course, another person may attend in their place, or a credit to another course will be granted.

In the unlikely event of course cancellation by Achieve Best Practice, full fee will be refunded or credits transferred to another course.

After commencement of the course, fees are non-refundable except at the discretion of the Chief Executive Officer.  A Doctors certificate is mandatory to evidence ill health as an excuse for non-attendance.

Electronic Products

  • If a client has viewed product but not downloaded, subscription may be cancelled within 7days and receive full refund
  • Once any product is downloaded a minimum 12 month contract is entered into
  • Once training has commenced a refund is not available.

Deferment of Accredited program and Fee Credit

Clients may receive a pro-rata credit, if they cannot continue the accredited program for unavoidable reasons.  The credit can be used to pay for a future accredited program of their choice.   Medical evidence of ill health will be required.

Any credit of fees held is for the use of that client only and is non-transferable to other persons.  Any credit of fees being held for the use of a client is non-refundable.

All cancellations / transfers are subject to a 25% administration fee (of the full course fee). Regardless of when cancellation is made.

Client guidance services

“Achieve Best Practice” aims to provide useful and comprehensive information and support to clients to assist them during their training program.

A Client Support Officer is available for addressing guidance issues.

Client Handbook is provided to all clients on acceptance to a training program subject to course duration.  The Handbook details information on the local area, accommodation, public transport, local services, medical services, alternate therapists, educational counselling, literacy and numeracy assistance, and welfare assistance.  This Handbook is regularly updated.

Clients experiencing learning or other difficulties will be directed to appropriate sources of help and support.  Provision is made for language, literacy andnumeracy assessment where appropriate.

Complaints – Appeals procedure

“Achieve Best Practice” is committed to the early resolution of complaints.  Persons wishing to complain may do so through the process outlined in the Complaints and Appeals Procedure which incorporates the following general process:

  • lodge a complaint/appeal in writing with the office
  • complete and return form as soon as possible to the office
  • the grievance will be promptly considered by the Chief Executive Officer
  • the Chief Executive Officer will consult with other persons involved in the grievance
  • the Chief Executive Officer will mediate to resolve the situation
  • if the grievance remains unresolved an independent mediator will be engaged
  • appropriate action will be taken by the Chief Executive Officer if a complaint is substantiated

Health and Safety

“Achieve Best Practice” considers the health, safety and welfare of its staff and clients to be of the utmost importance.  “Achieve Best Practice” takes all “reasonably practicable” steps to provide and maintain a safe and healthy environment.

“Achieve Best Practice” ensures all staff and clients are aware of their responsibility regarding health and safety issues through provision of safety information and education and the delivery and assessment of accredited programs incorporates relevant health and safety requirements as they apply to work practices.

Smoking is prohibited in “Achieve Best Practice” buildings and training areas.  Alcohol and/or illegal drugs/substances are prohibited at “Achieve Best Practice” premises and associated training areas.

Privacy Policy

“Achieve Best Practice” collects certain personal information from staff and students to facilitate effective and efficient service provision.  “Achieve Best Practice” ensures the privacy of individuals in the following ways:

  • only collects information with the knowledge and consent of individuals
  • only uses personal information for the purpose for which it was collected
  • does not resell, distribute or share personal information to a third party without prior consent of the individual
  • ensures personal information will not be disclosed to other state institutions or authorities except if required by law or other regulation
  • ensures demographic and other statistical information is not linked to any personal information that can disclose the identity of an individual

Disciplinary procedures

Clients are expected to display a high level of personal responsibility for their learning process and for their interaction with other clients and staff members.

Anyone displaying inappropriate or dangerous behaviour, (e.g. disruptive class behaviour, refusal to follow WH&S procedures, irregular attendance) will be required to attend a disciplinary meeting to discuss the necessary changes they need to make.  The meeting participants will negotiate an agreed plan of action and time scale for reviewing the necessary behaviour changes.  If the agreed changes are not implemented, the client may be dismissed from the accredited program.


Our accredited programs will challenge students’ resolve and endurance. They are fundamentally work-based programs requiring a steadfast commitment. Regular and punctual attendance at classes is required for successful completion of accredited programs.

Clients who do not display regular attendance at their training program may be required to attend a disciplinary meeting.  If a client’s attendance in any program modules falls below 90% they may be ineligible for a pass in that subject.

In the event of extended absence due to ill health or personal reasons, clients will need to discuss their position with the Chief Executive Officer.

Recognition of Prior Learning (RPL)

Recognition of Prior Learning is the determination of advanced standing that a client has through their previous formal or informal training, work experience and/or life experience.  “Achieve Best Practice” recognises the ASQA Qualifications and Statements of Attainment issued by other Registered Training Organisations in accordance with its recognition of ASQA obligations.

RPL is offered to all clients on enrolment and are provided with an RPL information sheet.  Clients may apply for an RPL assessment related to competencies/modules included in the accredited program.  An RPL application form is available from the office.

Clients are required to provide sufficient evidence of competence to sustain a successful RPL.  The evidence required is established through the RPL process

The RPL process is structured to minimise time and cost to applicants.  It provides guidance in enabling applicants to gather sufficient evidence to support their claim for recognition of current competencies held, regardless of how, when or where the prior learning occurred.

An unsuccessful application for RPL does not attract a fee refund or credit.

Training delivery procedures

The accredited programs at “Achieve Best Practice” are delivered in a manner that provides individual clients with the best opportunity to succeed in achieving their goals.

A variety of theoretical, practical and interactive learning strategies are employed.  Strategies include:

  • trainer presentation and demonstration
  • clinical and workshop practice
  • discussions
  • question and answer sessions
  • case studies
  • role play
  • structured exercises

dependent on the course undertaken.

Accredited program modules are delivered through group classes and include one-to-one guidance and coaching for clients.

All accredited program trainers and assessors have industry experience and training experience in their area of expertise and are formally qualified to deliver accredited training and assessment in line with Training Package or accredited course guidelines.

Plagiarism, Cheating and Own Work

Academic integrity is paramount and “Achieve Best Practice” has a formulated approach to addressing such integrity including plagiarism and cheating and the management of any alleged cases (intent, frequency and severity form part of the determination process).  Reasonable expectation is addressed in that students are required to sign a declaration that the work submitted is their own work and whilst this declaration is accepted in good faith processes are in place to address any deviation.

The process in general includes:

  • students are informed about plagiarism policy during pre-enrolment/pre-training
  • students are required to sign an ‘own work’ declaration
  • any suspected case of plagiarism/cheating to be investigated by trainer/assessment staff
  • a suspected student will be given every opportunity to provide evidence of authorship
  • if plagiarism/cheating is shown to have occurred the CEO will determine the penalty and the student will be informed in writing
  • the student will have the right to appeal under the Complaints and Appeals Procedure
  • details of any case of plagiarism/cheating will be recorded in the students file

Accredited program assessment procedures

Assessment is carried out in accordance with the National Assessment Principles.

Assessment for all program competencies is compulsory.  Assessment processes cover the broad range of skills and knowledge needed to demonstrate competency in the relevant field of study.  Assessment integrates knowledge and skills with their practical application.

The trainer/assessor will provide clients with written descriptions of accredited program content, learning outcomes and assessment criteria for each competency/module. This will also include information of methods of assessment, assessment tasks, and due dates for completion of assessment tasks.

All assessment tasks should be completed on or before the due date. Extensions need to be negotiated with the assessor and must be for a good reason.  Assignments should have a cover sheet clearly setting out the client’s name and assignment details.

The accredited program allows for only “Competent” or “Not yet competent” on completion of each competency/module.  Grades may be given on assignments as an indication of the client’s performance at the assessor’s discretion.

Each trainee has the right to appeal the outcome of any assessment.  Any appeal must be notified to the training organization within 30 days from issue of course outcome.

Workplace assessment procedures

Workplace assessments are conducted in accordance with the model assessment procedure.

Workplace assessments will be conducted according to training/assessment plans as agreed between the trainer/assessor and all stakeholders.

Assessors will allow clients to undertake a self-assessment process prior to formal assessment events where appropriate.  Assessors will negotiate and inform clients on all aspects of workplace assessments prior to formal assessment.  This will include assessment methods, assessment tools and reasonable adjustments to the assessment process where appropriate.

Assessment events, resources, times, etc. will be discussed with employers, supervisors, mentors, coaches, where appropriate.  Confidentiality will be maintained at all times.

Appeals against assessment decisions

Persons wishing to complain may do so through the process outlined in the Complaints and Appeals Procedure which incorporates the following general process:

Clients wishing to appeal against accredited program or competency/module assessment decisions may make a formal request for re-assessment of their work through the process outlined in the Complaints and Appeals Procedure which incorporates the following general process:

  • obtain a Request for re-assessment form from the office
  • complete and return form as soon as possible to the office with relevant assessment documents
  • the original assessor will be requested to report on the their assessment process
  • all original assessment documents will be submitted for re-assessment to a second qualified assessor together with original assessor’s report
  • where practical demonstrations form part of the assessment, arrangements will be made for re-assessment by a second qualified assessor
  • the client will be notified in writing with details of the re-assessment result
  • any further re-appeals will be dealt with in a Complaints and Appeals process
  • Any costs associated with reassessment will be paid by the client if their reassessment is unsuccessful

Exit Points

Completion of all modules of the accredited program is the only exit point for those who wish to receive a full qualification.  A Statement of Attainment is available for completed competencies if a client leaves prior to the end of an accredited program.

There is no automatic re-entry into a future accredited program if clients fail to complete all competency/modules of the program in which they were originally enrolled.

Issuance of qualifications

Qualifications issued by “Achieve Best Practice” meet the Australian Qualifications Framework standards.

A single qualification will be issued to clients upon successful completion of the accredited program.  A Statement of Attainment will be issued for partial completion of the program.

Clients issued with a qualification will also receive documentation that identifies the units of competency that have been achieved.

“Achieve Best Practice” maintains records relating to the issuance of qualifications.

Proudly Australian

“Achieve Best Practice” is an Australian company with ABN: 80122571797