Shipping and Delivery

Last updated: 

This policy applies where Achieve Best Practice supplies physical goods. Many of our services are delivered digitally (e.g., platform access, demos, online learning), which do not require shipping.

1. Digital delivery

For digital services (demo accounts, subscriptions, online learning access, or Skillcard-related digital features), delivery occurs via email instructions, account provisioning, or online access after signup/payment.

2. Shipping regions

We ship within Australia. International shipping may be available on request.

3. Order processing times

Orders are typically processed within [1–3 business days] after payment is confirmed (excluding public holidays). (Adjust to your real ops.)

4. Delivery timeframes

Estimated delivery times vary by location and carrier. Typical ranges:

Metro areas: [2–7 business days]

Regional/remote: [5–14 business days]

These are estimates only and may be affected by carrier delays.

5. Shipping costs and tracking

Shipping costs are shown at checkout or in your invoice/quote. Tracking will be provided where available.

6. Address accuracy

Please ensure your delivery address is correct. If an order is returned due to an incorrect address, you may be charged a re-delivery fee.

7. Damaged parcels

If a parcel arrives visibly damaged, take photos and contact us as soon as possible so we can assist.

8. Contact

Phone: 1800 803 162
Email: affiliates@wggroup.au