Privacy and Security

Last updated: 

Achieve Best Practice Pty Ltd (ABN 54 651 548 640) respects your privacy. This policy explains how we collect, use, disclose and protect personal information in connection with our website and services.

Where applicable, we comply with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

1. What we collect

We may collect:

identity and contact details (name, email, phone, organisation);

account credentials (where you create an account);

billing/payment-related details (handled via payment providers; we typically do not store full card details);

training/compliance-related details you provide (e.g., qualifications, licences, evidence documents, audit/compliance records where relevant); and

website usage data (IP address, device/browser info, pages viewed, cookies).

2. How we collect information

We collect information when you:

submit forms, enquire, request a demo, subscribe, or contact us;

use our platforms (including related learning/compliance portals); and/or

browse our website, including via cookies and analytics tools.

3. Why we collect and use information

We use personal information to:

provide services (including platform access, support, training and compliance functionality);

verify identity and manage accounts;

process payments and administer subscriptions;

communicate about your account, service updates, and support requests;

improve our website and services; and

comply with legal obligations.

4. Disclosure to third parties

We may disclose personal information to trusted third parties where necessary to deliver services, such as:

IT, hosting and platform providers;

learning/compliance platform operators and support providers;

payment processors;

professional advisers (legal, accounting); and

RTO partners for RPL and training facilitation (where you request it).

We take reasonable steps to ensure third parties handle information appropriately.

5. Overseas disclosures

Some service providers (e.g., cloud hosting, analytics) may store or process data outside Australia. Where applicable, we take reasonable steps to ensure overseas recipients protect your information.

6. Cookies and analytics

We use cookies to improve your experience and for analytics and functionality. You can manage cookie preferences through your browser settings and any on-site cookie banner/tools.

7. Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Measures may include access controls, encryption in transit where supported, secure hosting, and staff training.

If a data breach occurs that is likely to result in serious harm, we will comply with the Notifiable Data Breaches (NDB) scheme notification requirements where applicable.

8. Access and correction

You may request access to personal information we hold about you and request corrections if it is inaccurate, out of date, incomplete, irrelevant, or misleading.

9. Complaints

If you have a privacy concern, contact us and we will respond within a reasonable timeframe.

Contact
Phone: 1800 803 162
Email: affiliates@wggroup.au